Privacy Policy

We respect your privacy and are committed to protecting your personal information. In general, you can visit our website without identifying yourself or providing personal information. However, there are times when we may need personal information from you, and this Privacy Policy describes the information we collect from you and how we may use it.

WHO WE ARE

Sri Sai Exports (trading as SS Garments & Home Textiles or SS Textile Hub) is a company engaged in the business of manufacturing, exporting, retailing, and selling handmade home textiles, garments, and crochet accessories ("Business") through our e-commerce platform at www.sstextilehub.com and offline channels.

Registered Office:
Sri Sai Exports
Narsapur, West Godavari,
Andhra Pradesh, India
Email: office@sstextilehub.com
Phone: +91 7200033566

COLLECTION OF DATA

We collect your personal information relating to your identity, demographics, and interactions with our website, services, or business. Some of the information that we may collect includes, but is not limited to:

  • Account Information: Name, date of birth, address, telephone/mobile number, email ID, and information shared as proof of identity or address during sign-up or registration.

  • Browsing Information: Your shopping behavior, preferences, device location, browser information, IP address, URLs visited, and other information you choose to provide on our website.

  • Transaction Information: Billing address, credit/debit card number, card expiration date, and payment instrument details to enable transactions or process refunds.

  • Communication & Feedback: Information you provide through emails, customer support inquiries, product reviews, feedback, or correspondence with us.

  • Third-Party Information: Information collected by third-party payment gateways, logistics partners, or business partners. We are not responsible for their privacy practices, and we recommend you review their privacy policies before sharing information.

Please Note: We will never contact you via email or phone requesting sensitive information such as debit/credit card PIN, net-banking password, or mobile banking password. If you receive such communication claiming to be from us, report it immediately to law enforcement.

USE OF DATA

We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:

  • Order Processing: To take and handle orders, deliver products, process payments, and communicate with you about orders, products, services, and promotional offers.

  • Service Improvement: To provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our website.

  • Personalization: To recommend products that might be of interest to you, identify your preferences, and personalize your experience.

  • Customer Support: To communicate with you regarding customer support, service updates, and queries via phone, email, or other channels.

  • Marketing: To send promotional information, interest-based ads, and offers based on your previous orders, preferences, and interests.

  • Legal Compliance: To comply with legal obligations, resolve disputes, troubleshoot problems, and enforce our Terms & Conditions.

COOKIES

We use data collection devices such as "Cookies" on our website to help analyze web traffic, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your device that assist us in providing our services.

How We Use Cookies:

  • To recognize your browser or device and learn more about your interests.

  • To analyze web page traffic and improve our website to tailor it to customer needs.

  • To allow web applications to respond to you as an individual by gathering and remembering information about your preferences.

  • To help us provide you with a better website experience.

Your Cookie Choices:

  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.

  • Please note that declining cookies may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, please note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. Such sites are not governed by this Privacy Policy. You should exercise caution and review the privacy policy applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • When filling out a form on our website, look for the option to indicate that you do not want your information used for direct marketing purposes.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@sstextilehub.com.

  • We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

  • We may use your personal information to send you promotional information about third parties which we think you may find interesting, only if you have given consent.

Your Rights:

  • You may request details of the personal information we hold about you.

  • If you believe that any information we are holding is incorrect or incomplete, please write to or email us at office@sstextilehub.com as soon as possible. We will promptly correct any information found to be incorrect.

DATA SECURITY

We are committed to protecting your personal information in our custody. We take reasonable steps to ensure appropriate safeguards are in place to protect your personal information from unauthorized access, alteration, disclosure, and deletion. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

RETENTION AND DISPOSAL OF DATA

We keep the personal information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your personal information for those purposes and will ensure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify personal information that is no longer needed.

OPT-OUT

We provide all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us. If you do not wish to receive promotional communications from us, please write to us or contact us at office@sstextilehub.com or call +91 7200033566.

CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it immediately.

CHANGES TO THIS POLICY

We keep our Privacy Policy under regular review to ensure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page with an updated effective date. We recommend that you re-visit this page regularly to check for any updates. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

📧 Email: office@sstextilehub.com
📱 Phone: +91 7200033566
📍 Address: Sri Sai Exports, Narsapur, West Godavari, Andhra Pradesh, India

By using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.